Policy 2018-05-10T11:37:10+00:00

Terms and conditions

Product Variation

As all our products are handmade, each piece is unique and it can differ from the photo shown in the shop on the website.

Terms of Sale

By placing an online order with Maison Darna for any of our products, you are offering to purchase the goods on and subject to our terms and conditions. Dispatch times may vary depending on availability of stock and guarantees or representations of delivery times are subject to delays results from postal services or force majeure which we are not responsible for. When placing an order, you acknowledge that all your details are true and accurate and that you are the authorised user of the credit or debit card used to place the order, and that there are sufficient funds to cover the cost.

Cancellation

Maison Darna may cancel an order if the product is not available for any reason. We will notify you of this if it occurs and will return any payment you have made. Once ordered you cannot cancel anymore.

Credit Card Information

All credit card information collected by Maison Darna for the purpose of payment of orders purchased on our website will be stored securely.

Delivery

We aim to deliver your order to your requested place of delivery and within the timeframe indicated by us, however we cannot promise an exact date for your order delivery. We shall aim to let you know if there are any expected delays and we are unable to meet our estimated delivery date, however we will not be held liable for any loss, damage, costs, liabilities, charges or expenses arising from late delivery.

Exchanges and Returns

You may exchange or return an item purchased online within 14 days of receiving the order. For all online purchases, the 14 day limit only applies to the days in which the shoes were in your possession, therefore eliminating any transit time. Return or exchange any unworn merchandise by post (Maison Darna, Kleinwangenstrasse 20, CH-6280 Hochdorf). Returns made within 30 days of the shipping date will be issued a the the original form of payment minus our shipping costs. If you need another size we can change your size within 30 days. We will just charge you for resending by post (shipment costs dependent on country, shipment tracking and rapidity).

Loss of Goods

Once the order has been received by Maison Darna’s nominated delivery company, risk of loss of goods shall be passed on to you and Maison Darna will not be liable for any loss, damage or liability from this point. Also if you don’t choose a shipment tracking for your order we are not we are not liable for lost packages.

Privacy

Protecting your personal data is very important to us. We follow the applicable data protection regulations and secure your data against unauthorised access of a third party (data security precautions).

Our online shop is encrypted through SSL (Secure Socket Layer), which safely transfers all data concerning the supply as well as your payment and personal data to us. Maison Darna is authorised to use your personal data to provide you with special offers or information about our new collection. You can revoke your consent to the use of your personal data for commercial purpose anytime by writing an e-mail to info@maisondarna.com. Using technological and organisational measures we secure our website and other systems against loss, deletion, access, change and distribution of your data through unauthorised people. Access to your purchasing account is only possible after entering your personal password.

This website contains a Facebook-button. Through activating this Facebook-button you get into direct contact with the social network Facebook. Facebook may use the personal data of it’s users in a way that doesn’t comply with data protection, since utilisation of the data may not provide enough information. Maison Darna is not liable for any damage that may arise through abusive use of your personal data through Facebook. The same applies for Instagram.

Cookies

What Are Cookies?

Cookies are text files placed on the computer or other device that you use to access a website and are widely used in order to make websites work or work more efficiently and to provide information to the operator of the website.

What Cookies Are Used on this Site?

The cookies we use are: Performance/Analytical Cookies. These cookies collect information (including the IP address of the computer or device used to access the site) about how visitors use the site, for example, the pages that are visited most often, where visitors have come from and the pages they have visited. The information is used to improve the way the website works. We sometimes use third parties to perform these services for us and when this is the case, the cookies may be set by the third party.

These cookies do not collect information that identifies individual users. All information is aggregated and therefore anonymous. Except where stated or where the context requires otherwise, references in this cookie policy to «us» or «we» are to be taken as references to Maison Darna.

Please Note: By using this site, you agree to our use of cookies.

How to Control Cookies

The Help menu of most web browsers will tell you how to control cookies – for example, how to refuse cookies and how to delete cookies that have already been set. Please Note: restricting cookies may impact your use and/or the functionality of the site.

Circumstances beyound our Control

Maison Darna shall not be liable to you for any breach, hindrance or delay in the performance of a contract attributable to any cause beyond our reasonable control.

Amendments to Terms and Conditions

Maison Darna reserves the right to amend these Terms and Conditions at any time and without informing you. All changes will be posted online and continued use of the site will be deemed acceptance of the new Terms and Conditions.